Skip to main content
Your policies are the legal documents customers can read: your terms, your privacy notice, and how returns and shipping work. They matter for trust and for compliance, and in most places you are required to publish at least some of them. Every new store starts with four, already created and ready to write:
  • Terms of Service
  • Privacy Policy
  • Returns Policy
  • Shipping Policy
To manage them, navigate to Settings → Policies, under the Store group.
Each policy has an address of its own, which Spree’s Next.js storefront publishes as a page automatically. A custom or headless storefront reads policies through the API, so where they appear is up to whoever built it.
The four built-in policies start empty. Writing them is a launch task rather than an optional one, because a customer following a link to a policy you have not written finds nothing there.

​
Reviewing Your Policies

The Policies list, showing each policy's address and whether it has been written Each row shows:
  • Name - What the policy is called, with its address beneath it.
  • Content - A preview of the document. A policy you have not written yet reads Nothing written yet.
  • Updated at - When it was last changed.
Use the search box to find a policy by name. The Content column is the quickest way to see at a glance which policies are still outstanding.

​
How to Write a Policy

Click a policy’s row to open it. The panel is titled with the policy’s name. The policy editor, with the formatting toolbar and content area
  • Name - The title shown at the top of the document.
  • Slug - The address for this policy, such as returns-policy. Leave it blank and it follows the name.
  • Content - The document itself.
The editor has a formatting toolbar covering Bold, Italic, Strikethrough, bullet and numbered lists, blockquotes, links, images, and undo and redo. Use headings and lists rather than long unbroken paragraphs, because these are documents people scan for one specific answer rather than read end to end. Click Save. The policy is published immediately.
Changing the Slug changes a published policy’s address, so any link you have shared pointing at the old one stops working. Set it once and leave it.

​
How to Add a Policy

Click Add policy for a document the four built-in ones do not cover, such as a warranty, an accessibility statement or a cookie notice. Fill in the Name, leave Slug blank unless the address needs to differ, write the Content, and click Create policy.

​
How to Delete a Policy

Open the row menu and choose Delete.
Deleting a policy removes it permanently and its address stops working. Clearing a policy’s content is not a way to take it down: the text goes, but the address still resolves and customers reach an empty page.

​
Further Reading