Order States help you track and manage each stage of the order process.
Payment State | Description |
---|---|
Paid | Payment for the order has been captured |
Balance Due | Payment for the order has not been captured |
Credit Owed | The customer is owed credit for the order (e.g., an item was out of stock) |
Refunded | Payment for the order has been fully refunded |
Partially Refunded | Payment for the order has been partially refunded |
Failed | Payment could not be processed |
Shipment State | Description |
---|---|
Fulfilled | Order has been shipped |
Partial | At least one suborder has been shipped |
Unfulfilled (Yellow) | Order needs to be shipped |
Unfulfilled (Grey) | Order needs to be shipped, but payment not yet captured |
Cancelled | Order has been cancelled |
Payment State | Shipment State | Action |
---|---|---|
Paid | Fulfilled | None - the order is complete |
Paid | Unfulfilled | Ship the order |
Balance Due | Unfulfilled | Request payment from the customer |
Credit Owed | Partial | Refund the amount owed |