Here, you’re presented with a list of every order that has been placed on your store, with two columns indicating the ‘Payment State’ and the ‘Shipment State’ of each order.
The Order State is determined by the combination of the Payment State and the Shipment State.
Payment State
As the name suggests, the payment state indicates the status of the payment(s) associated with the order. Payment states are as follows:| Payment State | Description |
|---|---|
| Paid | Payment for the order has been captured |
| Balance Due | Payment for the order has not been captured |
| Credit Owed | The customer is owed credit for the order (e.g., an item was out of stock) |
| Refunded | Payment for the order has been fully refunded |
| Partially Refunded | Payment for the order has been partially refunded |
| Failed | Payment could not be processed |
Shipment State
Similar to the above, the Shipment State indicates the status of shipment(s) associated with the order. Shipment states are as follows:| Shipment State | Description |
|---|---|
| Fulfilled | Order has been shipped |
| Partial | At least one suborder has been shipped |
| Ready | Order is ready to be shipped |
| Pending | Order needs to be shipped, but payment not yet captured |
| Cancelled | Order has been cancelled |
Using Order States
Understanding the meaning of each Payment State and Shipment State helps you identify the next steps for any given order, for example:| Payment State | Shipment State | Action |
|---|---|---|
| Paid | Fulfilled | None - the order is complete |
| Paid | Unfulfilled | Ship the order |
| Balance Due | Unfulfilled | Request payment from the customer |
| Credit Owed | Partial | Refund the amount owed |