Cancelling Orders

Occasionally, it might be necessary to cancel orders to accommodate customer requests, address fraudulent transactions, or resolve inventory or payment issues. 

To cancel an order, navigate to the Orders tab of the admin dashboard.

Find the order you’d like to cancel and click on it. This will open the order editor for that particular order.

Finally, click on ‘More Actions’ in the top right corner, and then click ‘Cancel Order’.

The order will then be cancelled and the order status will be updated accordingly.

Depending on the payment service provider, the payment method, and whether or not the order has already been paid, the payment may or may not be automatically refunded.

If the payment status is not updated to ‘Refunded’, you’ll need to refund the payment manually. To do so, please refer to the support article on Refunding Orders.