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Store credits allow you to add funds directly to a customer’s account. Unlike gift cards, store credits are tied to a specific customer and cannot be transferred. They are commonly used for refunds, compensation, or loyalty rewards. In more advanced use cases, store credits can serve as the primary payment method - particularly in B2B scenarios where customers operate on prepaid balances or agreed credit thresholds that they draw from over time.

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How to Issue Store Credits

You can issue a store credit from two places:
  • Loyalty → Store Credits - click Issue store credit and choose the customer to credit. Use this when you already know who should receive the credit and don’t want to open their profile first.
  • Customers → a customer’s profile - click Issue store credit in the Store credit card. The credit goes to that customer.
Both open the same form:
  • Customer - who receives the credit (only asked on the Store Credits page)
  • Amount - the value of the store credit
  • Currency - which currency the credit is in, if your store sells in more than one
  • Memo - an optional internal note explaining why you issued the credit
Click Issue store credit to save. The balance is available to the customer straight away. When you issue from the Store Credits page, the new credit opens so you can check it.

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Edit Store Credits

  1. Open the customer’s profile
  2. In the Store credit card, open the menu (⋮) on the credit’s row
  3. Click Edit, change the amount or memo, and click Save
You can’t change the currency of a credit. Once a customer has spent part of a credit, its amount is locked too; only the memo can change.

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Delete Store Credits

  1. Open the customer’s profile
  2. In the Store credit card, open the menu (⋮) on the credit’s row
  3. Click Delete and confirm
Deleting a store credit permanently removes the balance from the customer’s account.

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See Every Customer’s Credit in One Place

To see what your store owes in total, go to Loyalty → Store Credits. See Store Credits List for how to read and filter it.