
Return Authorization Reasons

- Name: The visible reason for the return (e.g., Wrong size, No longer needed).
- Status: Toggle whether the reason is available for use in the returns flow. Inactive reasons are hidden but not deleted.
Add New Return Authorization
To add a new return authorization reason, click ‘New RMA Reason’ in the top right corner and you’ll be redirected to the RMA reason creation form.
Edit Return Authorization
To edit an RMA reason, simply click on the RMA’s row in the overview.
Delete Return Authorization
To delete an RMA reason, simply open the Edit form as shown above and click Delete.Refund Reasons

- Name: A label for the reason (e.g., Return processing, Order cancelled).
- Status: Toggle whether the reason is available for use in the returns flow. Inactive reasons are hidden but not deleted.
Add New Refund Reason
To add a new refund reason, click ‘New Refund Reason’ in the top right corner and you’ll be redirected to the refund reason creation form.
Edit Refund Reason
To edit a refund reason, simply click on its row in the overview.
Delete Refund Reason
To delete a refund reason, simply open the Edit form as shown above and click Delete.Reimbursement Types

- Name: The label for this type (e.g., Store credit, Exchange).
- Type: The method of reimbursement:
- Credit
- Original payment (e.g., debit card)
- Exchange
- Store credit
- Status: Toggle whether the reason is available for use in the returns flow. Inactive reasons are hidden but not deleted.
- Mutable: If set to Yes, the reimbursement type can be changed after it’s assigned, otherwise it’s locked it in.
Add New Reimbursement Type
To add a reimbursement type, click ‘New Reimbursement Type’’ in the top right corner and you’ll be redirected to the reimbursement type creation form.
Edit Reimbursement Type
To edit a reimbursement type, simply click on its row in the overview.