Order Statuses - Spree Commerce documentation

Every order carries three statuses. One says where the order itself is in its life; the other two roll up what has happened to its money and its goods. You never set any of them by hand — each changes when something happens: a customer checks out, a payment is captured, a parcel goes out, a refund is issued. They are the first columns on the Orders page, and the quick filters above the table let you narrow the list to any of their values.

Order status

An order is one of three things:

Status	Meaning
Draft	Your team started it on a customer’s behalf and has not placed it yet. Drafts live under Orders → Drafts, can be edited freely, and carry no payment or fulfillment status until placed. See creating orders.
Placed	The order is real: a customer checked out, or a team member placed a draft. Stock is allocated, the customer has their confirmation, and payment and fulfillment start being tracked.
Canceled	Cancelled by your team. Allocated stock is released, any unshipped parcels are stood down, and an uncaptured payment is voided. See cancelling orders.

There is nothing to advance. A placed order does not move to “complete” — its payment and fulfillment statuses say how far along it is.

Payment status

What has been collected against the order, worked out from its payments and refunds and compared with the order total.

Status	Meaning
Unpaid	Nothing has been authorised or captured yet.
Authorized	The customer’s payment method has approved the amount, but it has not been taken. Your store’s capture setting decides whether that happens at checkout, when the goods ship, or by hand.
Partially paid	Some money has been captured, but less than the order total — a deposit, or a fee added after payment.
Paid	Captured payments cover the order total.
Partially refunded	A refund has been issued, and the customer has still paid something net.
Refunded	Refunds have given back everything that was captured.
Overcharged	Captured payments exceed the order total — usually because items were removed or a discount was added after the customer paid. The customer is owed the difference.
Voided	The order was cancelled and its authorisation released, or its captured money fully returned.

A refund reduces both sides of the comparison, so an order refunded for a removed item still reads Paid rather than Partially refunded once the total matches what the customer kept.

Fulfillment status

What has happened to the goods, rolled up from the order’s fulfillments (its parcels, pickups or downloads).

Status	Meaning
Unfulfilled	Nothing has gone out yet. Also shown when every parcel so far was cancelled but the order is still live — the goods are still owed.
Partial	Some parcels are out, others are not.
Fulfilled	Everything has been handed over — shipped, collected, or delivered digitally.
Delivered	The carrier, or your team, has confirmed every parcel reached the customer. This starts the returns window.
Backorder	At least one item was sold without stock on hand. Ships once stock arrives.
Canceled	The order was cancelled and every parcel stood down.

Cancelled parcels are ignored while any other parcel is live, so an order whose second parcel was recalled is still described by the first.

What to do next

Payment	Fulfillment	Suggested action
Paid	Fulfilled or Delivered	Nothing — the order is done.
Paid	Unfulfilled	Ship it. See processing orders.
Authorized	Unfulfilled	Capture the payment, or ship and let capture-on-dispatch take it.
Unpaid or Partially paid	Any	Collect the balance — take a new payment from the order page, or ask the customer to pay.
Overcharged	Any	Refund the difference. See refunding orders.
Any	Backorder	Restock the item, or tell the customer when it will ship.

Processing orders — capturing payment and shipping
Discounts, fees and taxes — the changes that move an order’s total after it was paid
Cancelling orders
Returns — what the returns window opens once an order is delivered

​Order status

​Payment status

​Fulfillment status

​What to do next

​Related

Order status

Payment status

Fulfillment status

What to do next

Related