What the seller maintains
Some cards belong to the seller — they keep them up to date from their own panel, and anything you change here is done on their behalf:- Contact and Brand — the profile shoppers see. A seller who has not written a description yet shows as such.
- Billing address and Returns address — where payouts are billed from, and where customer returns go.
- Team — the people who can sign in to their panel. A seller always keeps at least one member; the last one cannot be removed without inviting someone else first.
What only you see
- Status — approve, suspend, reinstate or cancel. See Onboarding for the lifecycle.
- Onboarding — the checklist and its state.
- Balance — what they have earned, what is pending, what is owed and what has been paid. See Payouts.
- Payouts and tax — their payout schedule and minimum payout amount, which override the store defaults, and how their tax is remitted. The seller never sees or edits these.
Suspending a seller
Suspend pauses them: their products stop being offered and they cannot sell, but nothing is deleted and their ledger is untouched. Reinstate puts them back. Give a reason when suspending — the seller sees it. Sellers can also pause themselves. Holiday mode hides their listings until a date they choose, without any action from you.Deleting a seller
A seller with order history is kept, not removed — the orders naming them have to keep meaning something. Cancel them instead.Related
- Onboarding — inviting and approving
- Products — reviewing what they list
- Payouts — the balance card in depth