> ## Documentation Index
> Fetch the complete documentation index at: https://spreecommerce.org/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Discounts, Fees and Taxes

> The three kinds of line that change an order's total besides its items — what each is, which ones you can add or remove, and how to settle the difference afterwards.

An order's total is its items plus delivery, and then three kinds of line on top: **discounts** take money off, **fees** add a charge, and **taxes** are worked out from the rest. Each has its own card on the order page, and each behaves differently — a discount can come from a promotion or be added by hand, a fee is always yours to add, and taxes are never edited directly.

## Discounts

Money taken off the order. The **Discounts** card lists every discount with its source:

* **Promotion** — applied by one of your [promotions](/docs/user/promotions/create-a-promotion), with the code the customer used when there was one. These are managed by the promotion, not by hand: to remove one, remove the code from the order (on a draft) or change the promotion.
* **Manual** — added by your team on this order, for a goodwill gesture, a price match, or a correction.

To add one, click **Add discount** and fill in:

* **Label** — what the customer sees on their order, such as "Loyalty discount".
* **Type** — a fixed **Amount**, or a **Percent** of what it applies to. A percentage shows you the estimated amount before you save.
* **Applies to** — the **whole order**, or one line item. A whole-order discount is spread across the items in proportion to their price.

A manual discount can be deleted from its row menu; a promotion discount cannot.

<Note>Discounts and fees can be added to placed orders, not only drafts. The order's totals are recalculated straight away, and its [payment status](/docs/user/orders/order-statuses#payment-status) changes to match.</Note>

## Fees

A charge on top of the items — never a credit; a credit is a discount. Click **Add fee** and give it a **label**, a **kind** and an **amount**. The kind says what the charge is for and lets you report on fees later:

| Kind             | Typical use                                                                                       |
| ---------------- | ------------------------------------------------------------------------------------------------- |
| Surcharge        | A general extra charge                                                                            |
| Handling         | Packing or special handling                                                                       |
| Gift wrap        | Wrapping requested by the customer                                                                |
| Cash on delivery | The carrier's COD charge                                                                          |
| Payment          | A payment-method fee where the law allows one                                                     |
| Duty             | Customs duty on an international order — usually written by a duties provider rather than by hand |

Fees are taxable: the tax lines are recalculated to include them, using the same rates as the items. A fee can be deleted from its row menu.

## Taxes

The **Taxes** card shows what tax was charged, grouped by rate — the amount comes from your [tax setup](/docs/user/settings/tax-rates) or a connected tax provider, applied to the delivery address. You cannot edit a tax line; change the address, the items, the fees or the tax rates and the lines are recalculated.

Two things the card tells you when something is off:

* **"No tax rate matched this address"** — the order is taxable but nothing in your tax settings covers where it is going.
* A **certificate** note — the buyer's company holds a tax exemption for that region, and the exemption was applied.

## Settling the difference

Changing an order's total after the customer paid leaves a gap, and the order's payment status shows which way:

* Added a fee, or removed a discount → the order reads **Partially paid**. Collect the rest with **New payment** in the Payments card, charging the customer's saved method or recording a payment taken elsewhere.
* Added a discount → the order reads **Overcharged**. Give the difference back with **Refund** on the payment. See [refunding orders](/docs/user/orders/refunding-orders).

Once the totals match again the order returns to **Paid**.

## Related

* [Order statuses](/docs/user/orders/order-statuses) — what Partially paid and Overcharged mean
* [Editing orders](/docs/user/orders/editing-orders) — changing the items themselves
* [Promotions](/docs/user/promotions/create-a-promotion) — the source of promotion discounts
* [Tax rates](/docs/user/settings/tax-rates) — the rates behind the tax lines