> ## Documentation Index
> Fetch the complete documentation index at: https://spreecommerce.org/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Store Credits List

> See how much your store owes in prepaid balances, to whom, and why.

A store credit is money your store owes a customer. Issued one at a time from
a customer profile, they are easy to lose track of: without a place to see them
together, answering "how much do we owe in total" means opening every customer
in turn.

**Loyalty → Store Credits** shows every credit in your store on one page, with
the outstanding balance summarised above it.

## Read the Outstanding Balance

Above the table sits one card per currency you have issued credit in. Each card
shows three figures:

* **Outstanding** - what is still owed. This is the number that belongs on your
  books as a liability.
* **Issued** - everything ever put on a credit in that currency.
* **Used** - how much of it customers have already spent.

The cards follow whatever filter is active. With no filter they answer "what
does the store owe"; filter by a customer and the same cards answer "what does
this customer hold".

## Filter and Search

The table can be narrowed by:

| Filter    | The question it answers                       |
| --------- | --------------------------------------------- |
| Customer  | Who holds this credit                         |
| Standing  | Is there money left, or has it all been spent |
| Currency  | Which set of books this belongs to            |
| Origin    | Did a gift card create it, or something else  |
| Issued by | Which staff member put it there               |
| Created   | When it was issued                            |

The search box matches the memo, which is the free-text reason written when a
credit is issued or by the workflow that created it.

## Understand Where a Credit Came From

The **Origin** column names what created the credit:

* **Gift card** - a customer redeemed a gift card and the balance moved onto
  their account.
* **Return**, **Exchange**, **Claim** - a post-sale process refunded to credit
  rather than to the original payment method.
* **Issued by hand** - a staff member created it directly, usually as
  compensation or a goodwill gesture. The memo says why.

## Open a Credit

Click any row to see the credit's full details and its **ledger** - every
movement of the balance since it was issued, newest first. A credit is
allocated when created, authorised when a customer starts a checkout with it,
captured when that order is paid, and voided or credited back if the order is
cancelled.

The panel is read-only. To change an amount or a memo, or to delete a credit,
use **Open customer profile** and edit it there. See
[Issue Store Credits](/docs/user/loyalty/store-credits).

<Note>
  A credit that has been partly or fully used cannot have its amount changed or
  be deleted, because the money has already been spent against an order.
</Note>

## Related

* [Issue Store Credits](/docs/user/loyalty/store-credits)
* [Gift Cards](/docs/user/loyalty/gift-cards)
* [Issue a Gift Card](/docs/user/loyalty/issue-gift-card)